FAQs about payment
Q: What's your payment term?
A: For retail and some bulk orders, we accept PayPal, limited amount less than $1000USD per order. You can pay directly online.
For wholesale and bulk purchase, we accept PayPal + Western Union / Bank TT.
Q: Can you accept cash on delivery？
A: Sorry, we do not accept COD(cash on delivery)
FAQs about shipping
Q: How long it takes to delivery to USA?
A: Standard shipping by ePack or EMS, it takes 7-20 days delivery to USA.
If sent by DHL/UPS/TNT/Fedex, it takes 5-7 days delivery to USA.
Q: Can you offer word-wide delivery?
A: Yes. But the shipping cost is different, depends on your delivery address and order amount.
If your delivery country is in Middle East ,Africa, you can email us to get the best shipping cost quotation. We check our email everyday, we will reply you within 12 hours.
Q: How to track my order?
A: After the items shipped out, we will send you the tracking number by email and you can track your order online.
FAQs about Return & Refund
Q: Can I return if I don't like it?
A: Yes, you can return it within 30 days, and we offer 1 year warranty for most of our products.
Q: Can I cancel my order?
A: You can cancel the order for any reason before we ship out the items. However, if the items already have been shipped out, you cannot cancel the order any more. But you may return it if you wish.
Q: I returned an item, when will I get my refund?
A: Once your return has been received by us and it complies with our Returns Policy, we will refund you for the item returned by your original payment method.
FAQs about Us
Q: What's your brand?
A: Brand: Essential Contraptions
And we have offical store on Amazon US.
You also can view our products on Amazon store
If you have any further questions, please do not hesitate to contact with us.